Eyeglass Lens Satisfaction Guarantee
As a guarantee of our quality, we offer a 30-day satisfaction guarantee for lenses purchased from the Linssikauppa.fi online store, which is valid for 30 days from the date of receipt of the lenses.
So if for one reason or another you’re not happy with your new lenses, we’ll make you a new pair for the same price, free of charge. The satisfaction guarantee does not cover changes in the strength of the eyeglass lenses. When changing to the more expensive lenses, you will have to pay the difference in the price of the lenses.
Please note that eyeglass lenses are NOT exchangeable or returnable.
This is how you benefit from the satisfaction guarantee:
- First, contact our customer service team at info@linssikauppa.fi or 02489110 and tell us why you are not satisfied with your lenses. Please note that you should get used to the new lenses around. 2 weeks.
- Our customer service will ask you for more information if necessary and accept your satisfaction guarantee exchange.
- Mail your glasses to us to have them re-lensed. The postage has been paid on your behalf.
- You will receive your new glasses by post.
Why are there no exchange or return rights for lenses?
The right of return under the Finnish Consumer Protection Act does not apply to goods that are manufactured or modified according to the customer’s requirements or clearly tailored to your personal needs, such as eyeglass lenses. The lenses are therefore always custom-made according to the user’s visual needs and cannot be resold or reused after manufacture.
Read about the exchange and return policy for our other products.
Right of withdrawal
The right to cancel only applies to orders where there is no time to send the products to the customer or where there is no time to send the frames to us.
An uncollected shipment does not mean that the order is cancelled.
Cancellation notifications must be sent clearly to info@linssikauppa.fi. Please include your name, order number, contact details and account number in the email.
Shipping and handling costs already incurred for the order will be retained and will not be refunded.
Customer service
Our staff will help you with any questions you may have about your order. Please contact us, either by email or phone:
info@linssikauppa.fi
Tel. +3582489110
Customer service opening hours: mon-fri 9-15